Every seller on Quidbo is ID-verified, your payment is held until the item has arrived, and the Quidbo Guarantee gets your money back if it never comes or isn't as described.
Before you buy
Check the seller's stars, completed orders and claims record, shown next to their name.
Check whether the seller is private or business. A business seller must let you change your mind for 14 days; a private seller doesn't have to, but the item must still be as described.
Read the whole listing and look at every photo. The listing as it was when you bought is what a claim is judged against.
Pay only through Quidbo
Pay with Quidbo checkout and nothing else. A bank transfer or cash arranged any other way is never covered, and a seller who asks for one is breaking the rules. How we deal with fraud.
If something goes wrong
Open your order and tap Report a problem, within 30 days of it arriving. If it hasn't arrived, you can claim from 7 days after it was posted.
Say what is wrong and add photos. The seller's money is held while the claim is open.
The seller has 3 days to put it right: a refund, a replacement, or a return for a refund.
If you can't agree, either of you can ask Quidbo to decide. When an item wasn't as described, the seller pays for the return.
A refund goes back to the card you paid with, usually within 5 to 10 days.
When it arrives
Open it with Quidbo's camera if anything looks wrong: photos taken soon after delivery are the evidence a claim of a wrong, empty or not-as-described item needs. Then leave feedback. Feedback goes both ways, and neither of you sees the other's until both have left it.