What you can send back depends on who sold it to you. Every listing and every order confirmation says whether the seller is a business or a private seller.
Bought from a business seller
UK consumer law, the Consumer Contracts Regulations, lets you change your mind about most things you buy online from a business. The business seller owes you these rights, and Quidbo's order page lets you use them.
Open your order and choose Return it within 14 days of the item arriving. You don't have to give a reason.
Send it back within 14 days of telling the seller, and add the tracking number to your order as proof of postage.
The seller refunds the price and the original postage within 14 days of getting it back, or of your proof of postage if that comes first.
You pay the cost of sending it back, unless the seller's listing says they will. The seller's money for the sale is held while a return is open.
What you can't send back for a change of mind
Items made to order, or personalised for you.
Food and other items that go off quickly.
Sealed items, such as cosmetics, that can't go back for health or hygiene reasons once the seal is broken. Unopened, they can still go back.
The seller marks these when they list the item, and the listing tells you before you buy.
Faulty, or not as described
This isn't a change of mind, so the exceptions above don't apply. From a business seller you can reject a faulty item for a full refund within 30 days of it arriving; after that, the seller can repair or replace it first. From any seller, report it on your order within 30 days under the Quidbo Guarantee. When the item wasn't as described, the seller pays for the return.
Bought from a private seller
There is no right to change your mind when you buy from a private individual. The item must still be as described in the listing, and if it isn't, or it never arrives, the Quidbo Guarantee gets your money back.
Before it's posted
You can ask the seller to cancel any order before it is posted. If they agree, you are refunded in full. A seller can also cancel an order before posting it, and you get every penny back.
Refunds go back to the card you paid with, usually within 5 to 10 days of being made.